Privacy Policy

Effective Date: April 23, 2025

Introduction

Welcome to FMB Thali App. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our app.

Information We Collect

When you use FMB Thali App, we may collect the following information:

Personal Information: Name, ITS ID, Thaali Number, Mobile Number, Address
Usage Information: App usage data, Device information (model, OS version)
Feedback and Reports: User-submitted feedback on meals or service, Pause requests and reasons

How We Use Your Information

We use the information we collect for:

Managing your Thali (meal) subscriptions
Sending app notifications and important updates
Generating reports for operational planning
Collecting user feedback to improve our services
Providing customer support when needed

Data Sharing and Security

We do not sell or share your personal data with third parties for marketing or advertising purposes. Your information is securely stored and accessible only to authorized team members of FMB Kuwait for operational purposes.

Data Retention

We retain your information for as long as your Thaali subscription is active and as required by applicable regulations. You may request deletion of your data by contacting us at fmbkuwait@gmail.com.

Third-Party Services

We may use trusted third-party services for app analytics or notifications. These services comply with strict privacy standards.

Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections to your data
Request deletion of your personal data (subject to operational requirements)

To exercise these rights, contact us at moizgura@gmail.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

FMB Kuwait
📧 Email: moizgura@gmail.com